Optimer Support
Folder access
Open Optimer's Access settings to grant or revoke access to folders used for scans.
Before cleanup
Review selected items carefully and close apps whose cache or browser data you plan to remove.
Scan results
Results can change as macOS and running apps create or remove temporary files.
App Store version
The Mac App Store build operates within Apple's sandbox and only uses locations you authorize.
Optimer cannot access a folder
In Optimer, open Access settings and select the folder again. You can also review permissions in System Settings → Privacy & Security. Restart Optimer after changing system permissions.
A cleanup item is still present
Close the app associated with the item, run a new scan, and try again. Some active files are recreated immediately by macOS or their owning application.
Reset local access
Revoke the folder in Optimer's Access settings, then grant it again. Removing and reinstalling a macOS app does not always reset privacy permissions; these can be managed in System Settings.
Privacy
Optimer processes scans locally and does not collect analytics or personal data. Read the complete Privacy Policy.
Contact support
Email sam.vadiee@gmail.com with your Optimer version, macOS version, and a short description of the issue. Please do not attach private files or personal data.